Effective Date: January 01, 2025
TXIGO ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
When you register, book a ride, or contact us, we may collect your name, email address, phone number, payment details, and other necessary information.
We collect real-time location data to facilitate ride bookings and provide accurate pickup and drop-off information.
We gather details about your device, including IP address, browser type, operating system, and device identifiers, to enhance user experience and troubleshoot issues.
We monitor how you interact with our website and app, including pages visited, features used, and time spent, to improve our services.
We utilize the collected information for the following purposes:
To process ride bookings, manage accounts, and provide customer support.
To send updates, confirmations, promotional offers, and other relevant information.
To analyze usage patterns and enhance the functionality and performance of our platform.
To comply with legal obligations and resolve disputes.
We may share your information in the following circumstances:
With third-party vendors who assist in providing services such as payment processing, data storage, and customer support.
When required by law or to protect our rights, property, or safety, we may disclose your information to authorities.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We implement industry-standard security measures to protect your personal information. However, please be aware that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, we will securely delete or anonymize your information.
Depending on your jurisdiction, you may have the right to:
Request a copy of the personal information we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your personal information, subject to certain exceptions.
Object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at info@txigo.com
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: